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Network Cam / Web Cam:
The Pet Set is using three Axis 2100 network cameras and the outdoor puppy camera is the newer replacement AXIS 210 network camera. A network camera is different then a web camera in that each camera has it’s own server in the camera making it needless to connect each camera to a computer like web cams. Each camera is connected to our router/network switch. Our router/network switch is connected to a DSL modem. The DSL modem is our access to the internet.
Details:
The cameras have two different modes "HTTP" or "FTP". The "HTTP" mode shows better motion, but has a capacity limit. In this mode your browser collects all the page details from our web site, but the image itself is sent directly from the camera to your PC. The other mode is the "FTP" mode, in this mode the camera sends the image to our web hosting service, then you can view the image from our web site. The viewer capacity limit is much larger in this mode, but the refresh rate is set to only one frame per minute (6:30AM to 7:30PM). Both of these modes are available for your use.
"HTTP" mode limits,
In the "HTTP" mode, each camera can serve 10 clients, making it possible to serve a maximum of 40 clients (all 4 cameras running). The limiting factor is that the maximum frames we can upload to the internet with our DSL connection is 3 frames per second. If you’re the only client on line looking at a camera and you have a DSL (or better) connection, you should see 3 frames per second. If we have the maximum clients on line using the cameras, you will not be able to see any more than one frame every 10 seconds. Please keep this in mind when using the cameras. If the frame speed is slow, lots of people are trying to use the cameras. Please be courteous. Never leave a window open on a camera, this will limit usage. If you are the 11th client trying to use the same camera, your browser WILL FREEZE UP. If this happens, use our "FTP" pages using the selector page link at the bottom of this paragraph below. These pages only refresh once per minute during business hours, but will work with a higher volume of viewers on line. The amount of "http" use mode live images has made it necessary to put time limits on the use of these pages. The "http" mode selector page has a time limit of 1 minute to make a selection of what image you need to view. The four "http" mode single image pages have a time limit of 5 minutes. After this time limit expires, your browser will automatically refresh to a modified equitant "FTP" page. Using the navigation links on this modified page will re-link to the normal "http" mode pages. This time limit policy is to help free up bandwidth and connection limit problems to the network at The Pet Set property. If you want your computer to stay connected to a camera, you may view the "FTP" pages as long as needed, use this link below, http://petsetlb.com/webcam/page2.html.
Using the Snapshot feature,
This feature lets you save a still image from doggie cam to your PC. It is used a little differently in the "http" mode than the "ftp" mode in that the "http" mode uses a pop up window to generate a still image. In this mode click on the "Snapshot" button below the main image to generate a still image in a pop up window. In the "ftp" mode the main image is a still image 58 seconds (?) out of every minute. In eater mode ("http" or "ftp") once this still image is on the screen put your mouse pointer over the image, right click on it, select from the pop down menu "save picture as" or "save image as", then save the file on your PC. The snapshot feature will NOT work from most of the selector pages.
The first time:
On the first use of doggie cam, your browser may download the necessary software to automate the frame advance sequence. A download window may pop up, select "YES" to install the necessary software.
Dial up access:
On testing our camera system with a dial up connection, the maximum frame speed was one frame every 7 seconds. On first connection (software download included) the first frame took a least 30 seconds to appear.
Using 800 X 600 resolution or less on your monitor:
If you are using 800 X 600 resolution or less on your monitor and the doggie cam live window doesn't fit, try pressing your F11 key in Microsoft I E. It made the window fit on my 800 X 600 display.
Some of the cameras are pointing in the wrong direction or don't work at all?
The Pet Set in using all "indoor" cameras, the cameras mounted next to roll up/down door opener chains pointing to the outside yard do get inadvertently knocked around and sometimes the power cable may come lose. Please feel free to give us a call at 562 595 5889 and let us know when this happens. Most of the time we don't know when this has happened.
Can't use the cameras on my work computer?
If you can use our camera system from home, but can't use them at work. There are many reasons for this, below are a few of them:
1 Your browser security settings may be blocking our website and/or local DNS. If your using Internet explorer these settings can be changed. From the "Tools" menu, select the "Internet Options..." selection. A new popup window pops up, use the Security tab at the top, from this selection chick on the "Restricted sites" icon, now just below the icon chick on the "Sites..." button. Check the sites restricted by your browser in this new pop up window for "petsetlb.com" or "petsetlb.gotdns.org", if either one of these are listed, remove them. Now click OK to close this window, click on the icon for "Trusted sites", using the same "Sites..." button, check the sites in this list. If the web names "petsetlb.com" and "petsetlb.gotdns.org" are not in this list, add them to this list, click OK to close this window. Click OK on the first window to close this window and try using our system.
2 Your employer may not want you to monitor our system form the company computer system and may have blocked access to it. If this is the reason we at The Pet Set don't think it's a good career move to try to get around this and don't want to be responsible for you losing your job. It might be a good idea to just view your pet from home when you can in this case.
3 The network at you work is not letting the data from our system flow correctly to your work PC. Two "http" mode problems can be isolated using the "FTP" mode, Test one: If you can view the image in the "FTP" mode, Try using "Netscape" browser. If you now can now view the image in the "http" mode, there may be an "ActiveX" block on your work network. An "Active X" applet is used for auto frame advance in the "http" mode by "Internet Explorer". Test two: If you can see the image in the "FTP" mode, test one didn't find the problem and you still can not use the "http" mode, then your work network may have blocked ports 81,* 82,* 83,* 84,* (*and/or?) or* there may have blocked the "petsetlb.gotdns.org" DNS. This is the local DNS and ports used by the router at The Pet Set property to direct image traffic in the "http" mode to your PC. If one of the test above isolated the problem, and reason 2 is not the case, ask your work IT or IS department for some help, they might be able to change your work network settings so that our system will work on your work PC.
4 If you have firewall software on your PC or network router, check the settings on this software, make sure the web sites "petsetlb.com", "petsetlb.gotdns.org" and the ports 81, 82, 83 and 84 are not blocked.
Any other reason for our camera system not working on your work PC would need to be addressed by you work IT or IS department. If you can't use our cameras from home, please let me know using the questions link below, I will do my best to help you if I can.
A work around for networks or PCs that filter or block use of our cameras:
If you can not use any of our camera motion pages probably your network or PC has filters or firewalls that won't let you use "Active X" or "Java" applets that drive our camera motion frames. The last resort to view your pet is to download and view the files one at a time using one of the methods below You might find it necessary to change your temporary internet file settings to "every visit to the page". Use your browser "refresh" button to refresh the image file.
Method 1
These links at the bottom of this paragraph will capture the "ftp" mode image file from our web site. These files refresh once per minute during business hours. http://petsetlb.com/webcam/gazebo.jpg http://petsetlb.com/webcam/outdog.jpg http://petsetlb.com/webcam/inpuppy.jpg http://petsetlb.com/webcam/outpuppy.jpg
Method 2
These links at the bottom of this paragraph will capture the "http" mode snapshot image file in the camera. These files refresh 15 times per second. http://petsetlb.gotdns.org:81/jpg/1/image.jpg http://petsetlb.gotdns.org:82/jpg/1/image.jpg http://petsetlb.gotdns.org:83/jpg/1/image.jpg http://petsetlb.gotdns.org:84/jpg/1/image.jpg
The clock or date in the camera title bar at the top of the image is not right:
If your viewing our cameras from a PC in the Pacific time zone and the date or time is not correct. Send me a Email and I will fix it (use the questions link below). The clock in the cameras do not keep time very well and need to be reset from time to time.
Need more information about this camera:
Use this link below, http://www.axis.com/products/cam_210/index.htm This will take you to the Axis 210 home page. The Axis 2100 camera is no longer in production, the model 210 is the replacement for the 2100 model. You can obtain information on all the Axis products from this link.
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